Customers’ expectations are increasing, and they ask for a quick and accurate response to their needs.
There are multiple communication channels with the company, and stores must consider all of them simultaneously to provide adequate and consistent customer service.
With Frogmi, you can provide an omnichannel customer service experience, automating communication and problem resolution, using the platform with tools such as NPS, surveys, complaint management, suggestions, and much more.
Customers use different channels to share their experiences and get in touch with the company. Listen to the voice of your customers, whether it comes from the store, web, or social media, creating genuine omnichannel customer service by consolidating surveys, complaints, suggestions, and NPS in one place.
Go one step beyond indicators. Create alarms and automatic management and resolution tasks based on the results to provide a quick and timely response to your customers.
Increases your response agility and decrease resolution’s lead time to deliver an optimal customer experience
Get real-time omnichannel information to better understand your customers and their needs. Plus, increase visibility through dashboards to find new insights and track the performance of each store.
Decrease resolution time
Customer communication consistency
Real-time data and insights
Frogmi is a comprehensive web-mobile solution that supports the critical points of store operation to ensure proper execution.Contact us