Incident resolution coordination is one of the most time-consuming activities for store associates.
What is more, a late and inefficient resolution of these incidents is a major source of costs for retailers, even having possible legal liabities.
With Frogmi, you can speed up incidents’ resolution by automatically consolidating and orchestrating processes across your organization. Support the resolution of Covid incidents, health risks, personal accidents, maintenance and IT incidents, and much more.
Report and coordinate the resolution of all types of incidents in one place, through customized automatic resolution workflows. Connect the entire organization, avoiding inefficient and informal communication channels. Achieve process transparency thanks to clarity in workflows and identification of responsibilities.
Define workflows, response times, and responsible areas based on your business reality. Enable automatic task generation, reducing lead time to resolution and resources spent on coordination.
Gain real-time visibility into the status and level of compliance of stores and support areas. Use advanced analytics and dashboards to identify resolution times, bottlenecks, and process gaps, maintaining full traceability.
Reduce lead time
Improve support areas’ productivity
Decrease time dedicated to coordination and follow-up.
Frogmi is a comprehensive web-mobile solution that supports the critical points of store operation to ensure proper execution.Contact us