Resources
Frequently Asked Questions
In this section you will find answers to the most common questions about Frogmi, how it works, and its main features.
Our goal is to help you resolve your questions quickly and make the most of the platform. If you need more information, you can contact us whenever you want.
What is Frogmi?
Frogmi is a comprehensive in-store execution platform that unifies operations, tasks, communication, and knowledge in a single AI-powered web and mobile application. It helps retail chains, supermarkets, convenience stores, and multi-location businesses digitize and standardize their operational processes, improve execution visibility, and make real-time, data-driven decisions.
What type of companies is Frogmi built for?
Frogmi is built for companies with multiple stores or locations that need to standardize and control their operations. It serves retail chains, supermarkets, convenience stores, pharmacies, service stations, consumer goods companies, and any organization with field teams that requires operational visibility and control.
What solutions does Frogmi offer?
Frogmi offers six core solutions: Audit and checklist, Product execution, Communication and Task management, Asset management and ticketing, Collaboration, and document management. It also includes three AI capabilities: Visual Execution Audit, Smart Communications, and the Employee AI assistant.
Does Frogmi use artificial intelligence?
Yes. Frogmi includes multiple AI capabilities: automatic image analysis and classification to audit in-store execution, personalized report generation with role-specific actionable insights, and a virtual assistant that answers questions about procedures, inventory, and sales in natural language.
Does Frogmi work on mobile devices?
Yes. Frogmi is designed to work on both web and mobile with the same features and functionality. The app is available for iOS and Android and is compatible with industrial devices such as Zebra and Honeywell.
Is Frogmi secure? Does it have certifications?
Yes. Frogmi operates under ISO 27001 security standards, with SSO and MFA. It includes an Information Security Management System (ISMS) that protects sensitive customer data.
Does Frogmi integrate with other corporate systems?
Yes. Frogmi offers native integrations with ERP, inventory, maintenance, and other corporate platforms through APIs and connectors.
What does the Frogmi implementation process look like?
Implementation is fast. In most cases, clients are up and running within a few weeks and start seeing results in that same period, supported throughout by a Customer Success team.
Does Frogmi offer post-implementation support?
Yes. Frogmi has a dedicated Customer Success team that helps structure operational processes, guides advanced configuration, onboards new users, and provides strategic guidance.
How long does Frogmi implementation take?
Very fast. In most cases, clients are up and running within a few weeks and start seeing results right away.
Does Frogmi have a specialized team to support implementation?
Yes. Frogmi has a Customer Success team with deep experience in retail and platform implementation, offering a strategic partnership rather than just technical support.
How is Frogmi different from other in-store execution platforms?
Frogmi stands out as an all-in-one platform combining execution, communication, task management, ticketing, collaboration, and document management, plus advanced AI capabilities, under ISO 27001 standards and built for Latin America's operational realities.
How can I request a Frogmi demo?
You can request a demo by filling out the contact form at frogmi.com/contacto, and the commercial team will schedule a personalized presentation.
How is Frogmi different from using several specialized tools?
Unlike point solutions that address only one piece of the puzzle, Frogmi brings execution, communication, incident management, corporate knowledge, and AI together in a single app, reducing tools, integration costs, and complexity for store teams.
What is the advantage of Frogmi being an all-in-one platform?
Information flows seamlessly across modules (e.g., an audit generates a task that reaches the store team and updates dashboards automatically), eliminating duplicate effort and ensuring everyone works from the same real-time data.
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General Information Security Policy
Information Security at Frogmi is a fundamental part of the business, building trust with our clients and users in the information technologies we operate. Data, based on our information classification, is managed to the highest standards according to the best practices available on the market, which supports our growth and organizational sustainability.
Information Security at Frogmi is made possible by the commitment of Senior Management, promoting a culture of continuous improvement. It also enables the sponsorship of the resources and tools needed to provide a suitable working environment for employees.
Senior Management understands and addresses the importance and benefits of staying compliant not only with ISO 27001 requirements and security best practices, but also with other legal, contractual and governmental requirements relevant to the organization's context.
At Frogmi, our Information Security policies and procedures are known to all employees in the organization. Where possible, and based on the defined ISMS Communication Plan, our key stakeholders will be informed of our guidelines and best practices.
ISMS objectives
- Protect our clients' sensitive information stored by our solution, preventing leaks or misuse.
- Ensure our clients can access and manage their information according to the declared service levels.
- Prevent loss or inconsistencies in our clients' information due to infrastructure provider failures or internal failures in any component of our solution.
- Identify, manage and minimize risks through tools such as access reviews based on an access matrix, password vaults, security incident management, etc.
- Continue strengthening our ISMS through continuous improvement in our processes, maintaining the implementation of information security guidelines, and an organizational culture aware of information availability, confidentiality and integrity.