Asset management and ticketing
Maintenance, IT, human resources, quality, and security manage their cases in the same place. Frogmi replaces informal chats and phone calls: every request or incident gets an owner, a measurable deadline, and full traceability, from the initial report to closure.
In many operations, store requests and incidents get handled through informal chats and phone calls, regardless of the team they're meant for. Without a clear process, ownership and deadlines get lost along the way.
Frogmi Intelligence
Staff just report what they see and attach a photo. Frogmi Intelligence analyzes the report, identifies the type of problem, and triggers the correct flow with the appropriate urgency. If the report covers more than one problem, it triggers several flows in parallel, each with its own area and deadline.
See smart routing
Each capability is built so the incident gets resolved quickly, by the right area, with a complete record of what happened.
Custom Flows
Design and publish complete processes with no code, using a visual editor where stages get dragged and connected. Flows can be simple or complex, with parallel activities and automatic escalations.
Each stage has its own form, deadline, and responsible area. The process gets defined before the incident occurs, so by the time it comes in, the system already knows what to do.
Book a demoQR Access
Every registered piece of equipment has a unique QR code. Scanning it from the app takes staff directly to the flows available for that equipment, based on their role and store.
Book a demoSLA and Escalation
Every activity has a deadline for response and resolution. When it lapses, the system automatically notifies the people responsible under the workflow.
There is no manual follow up and no reminder emails. Escalation happens every time, regardless of whether someone catches it in time.
Book a demoAsset management and ticketing isn't just for equipment failures. Any area that receives requests from stores works in the same place, each with its own flows, deadlines, and escalations.
Resolves equipment and facility failures with workflows specific to each asset type, defined deadlines, and full traceability for every intervention.
Handles system and technology equipment requests and incidents with automatic routing based on case type and detected operational impact.
Covers protocol violations, personnel situations, and requests to the HR team, with configured flows and a record of every action.
Handles health, safety, and regulatory compliance incidents with fast-response SLAs and parallel flow activation when a case calls for it.
When an audit detects a critical finding, the system automatically generates a ticket with a photo, location, and timestamp of the finding. No manual intervention required.
Multiple areas can work on the same incident at the same time, each with its own SLA and independent closing criteria.
A case can involve several teams working at once, each at a different stage. Frogmi shows that full picture: which activity is active, which team owns it, and how much time is left, rather than reducing it all to a single general status.
The same flow engine resolves very different kinds of cases, each assigned to the right area with the urgency it deserves.
Maintenance
The ticket gets generated from the asset's QR code. Frogmi Intelligence analyzes the photo and the form, identifies the type of failure, and triggers the correct flow with the appropriate priority.
From an Audit
An audit detects a walk-in cooler running above its allowed temperature range. The system automatically generates a critical ticket with the equipment's code, its history, and SLA.
Multiple Risks
A hydraulic leak at the loading dock activates three teams at once: Maintenance repairs the equipment, Safety sets up barriers and contains the immediate risk, and HR follows up on the workplace incident.
Human Resources
A team member submits a request to HR from the app. The case goes directly into that area's flow, with its own deadline, and stays fully documented through every action until it closes.
The most common questions about how Asset management and ticketing works in Frogmi.
It's the solution that connects every store with its internal support areas to resolve requests and incidents. It centralizes every case on a single platform and replaces fragmented channels like phone calls, emails, or informal messaging, with full traceability from the initial report to resolution. It's not limited to maintenance: any area that receives requests from stores can work in the same place.
It reads the report form and photos, identifies the type of problem, and triggers the corresponding flow according to the rules the organization has configured. Staff don't classify or decide anything; the AI does it for them, faster and more accurately.
No. That's precisely the advantage: staff just report what they see and attach a photo. Frogmi Intelligence handles routing the case to the right area, with no need for anyone in the field to have technical context or specialized training.
Yes. QR access only works through the Frogmi app with a user authenticated within the organization. It can't be accessed by scanning with a phone's camera or an external browser.
Yes. Frogmi connects with corporate maintenance systems so tickets generated in store flow directly into those areas, with no duplicate data entry.
Yes. When an audit in Audit and checklist detects a critical finding, the system can automatically generate a ticket in Asset management and ticketing with a photo, location, and timestamp of the finding.
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Every request or incident gets logged, assigned, and given a deadline from the first second, no matter which area it's meant for.
Information Security at Frogmi is a fundamental part of the business, building trust with our clients and users in the information technologies we operate. Data, based on our information classification, is managed to the highest standards according to the best practices available on the market, which supports our growth and organizational sustainability.
Information Security at Frogmi is made possible by the commitment of Senior Management, promoting a culture of continuous improvement. It also enables the sponsorship of the resources and tools needed to provide a suitable working environment for employees.
Senior Management understands and addresses the importance and benefits of staying compliant not only with ISO 27001 requirements and security best practices, but also with other legal, contractual and governmental requirements relevant to the organization's context.
At Frogmi, our Information Security policies and procedures are known to all employees in the organization. Where possible, and based on the defined ISMS Communication Plan, our key stakeholders will be informed of our guidelines and best practices.
