Customer Success

Our Customer Success Team

We work with each of our clients through a consultative process to implement solutions aligned with their needs and business reality, getting the most out of Frogmi.

Ian Marjanovic
“I'm excited by the challenge. I'm taking on a competent, committed team with a solid foundation. From there, I'll build the creation and communication of value to stakeholders. I'm also thrilled to lead AI adoption: the way we work has changed, and we're transferring these improvements into our service and product to create more value for our customers.”

Ian Marjanovic

Business Operations Manager at Frogmi

Our Customer Success pillars

Be a strategic partner

We address your challenges with a comprehensive perspective, seeking to solve your short- and long-term needs while making the most of all your capabilities.

Boost your operations

We share industry best practices that can benefit your business. We bring fresh perspectives to problem-solving to get to the root cause and strengthen your results.

Implement successfully

We support you at every step of implementation—from training to results analysis—ensuring adoption of the platform.

Measure to manage

We help you turn qualitative information into quantitative, measurable data, highlighting key improvement areas in your business.

Discover opportunities

We continuously seek and identify new opportunities to help you drive your business further to the next level.

Our Customer Journey:

The path to operational excellence

Understand the need
Propose an action plan
Agree on scope and objectives
Agree on the project's operational design
Train project leaders
Conduct field testing
Launch operations
Train across the organization
Monitor results
Provide periodic follow-up
Evaluate project progress
Monitor results
Challenge with a consultative approach
Scale improvements
Propose new projects
Discovery
Onboarding
Implementation
Operational Engagement
Strategic Engagement
Continuous improvement and support

Unimarc

“The Customer Success team responds quickly and efficiently to our questions and promptly handles the feedback we provide about how the platform works. Frogmi clearly cares about keeping its clients happy.”

Juan Santamaría Operational Excellence Project Lead at Unimarc

7-ELEVEN

“The Frogmi Customer Success team's service is unmatched. We have done great teamwork to implement projects on time and as planned.”

Ricardo Ramírez Field Manager, Process Simplification and Counterpart

We are always looking for new talent for our team!

If you would like to be part of Frogmi, send us your details through the form. We will contact you if there is a job opening that matches your profile.

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