HELPDESK AND TICKETING

Centralized issue and request management

Seamlessly connect stores with support teams to accelerate resolution and streamline operational needs.

Request more information

With Frogmi, you can...

1. Easily submit tickets

2. Automate assignment for resolution

3. Know ticket status in real-time

Intelligent incident resolution to safeguard operational continuity

Replace fragmented communication channels with a cost-effective, AI-powered solution that centralizes requests and boosts support team productivity. With superior usability, Frogmi integrates into your maintenance workflows to provide real-time service-level analytics, mitigating operational risks before they impact your bottom line.

Ticketing platform designed for retail field staff

EFFICIENT AND TIMELY RESOLUTION

Frogmi is the perfect ticketing solution for retail

CUSTOMIZABLE WORKFLOWS

Workflows that follow your business reality

  • Quick and easy workflow design​
  • Creation of work teams and responsible parties​
  • SLA definition​
  • Auto-escalation​
  • Predefined requirements​
Request a demo
QR-BASED ACCESS

Quick access to incident and request reporting

Elevate the use of QR codes. ​

With a simple scan, gain instant access to the platform to submit requests, specify requirements, and report incidents by completing the necessary fields.

Request a demo
AUTOMATIC ACTIVATION OF CORRECTIVE TASKS

Standardize problems and their solutions

Automatically activate tasks from routine store checklists based on responses.

Request a demo
FEATURES

Designed to simplify communication and optimize processes

Requirement forms

Each task includes specific requirements tailored to the case, ensuring all necessary information is available to resolve the incident efficiently.​

Learn more

Escalation logic

Save valuable time with advanced escalation workflows for effective resolution.​

Learn more

Quick assignment of responsibilities and permissions

Create work teams to define responsibilities, permissions, and access for each store within the platform.​

Learn more

Photographic evidence

Images provide a clearer understanding of reported issues, enabling faster and more precise solutions.​

Learn more

Other solutions

Product Execution

Granular, product-level control to ensure the flawless implementation of your commercial strategies.

Communications and Task Management

A dedicated hub for deploying tasks and communications to ensure flawless operational execution.

Visibility

Real-time operational visibility to ensure compliance with standards and protocols.

Collaboration

Suggested: AI-powered collaborative channels designed to share knowledge and resolve operational questions instantly.

Document Management

AI-powered access to documents, communications, and critical information.

Report issues and submit service requests through a single, unified platform

Connect stores with all support areas in one place, ensuring timely and efficient resolution.