Tiendas Neto is a Mexican retail company with over 12 years of market experience. Today, the company operates more than 1,700 stores across 20 states.

For Neto, where operational discipline drives success, the main challenge was ensuring execution excellence across all store locations and transforming manual processes into a scalable system.

To automate their methodology and achieve complete visibility, they implemented Frogmi to digitize their classification and audit model. Through this implementation and the ability to generate automatic corrective tasks, Neto achieved a 50% improvement in execution compliance and successfully upgraded the classification of more than 860 stores.View success story

+Visión is a chain of optical stores that has been operating in Mexico since 2012. Today, it boasts over 450 locations nationwide. Guided by its motto, “More Vision for Less,” it provides customers with *“the best price-quality ratio with the best possible service.”*

+Visión committed to optimizing response times and information flow from its back-office units to enhance customer service. To achieve this, management recognized the need for a tool to support communication, management, and follow-up of requests between stores and support areas.

Thanks to the implementation of StoreWork and the collaborative efforts between +Visión and Frogmi, they have successfully implemented over 70 processes and improved management times by more than 75% in just one year.View success story

Petro-7 Mexico is a network of service stations with over 270 establishments and around 200 thousand daily customers. Since its foundation, Petro-7 has focused on delivering the best service to people who value the shopping experience and are constantly moving.
Frogmi, as a technological ally, actively contributes to optimizing the service stations’ Management Model, addressing different processes, and leveraging the value of digitization for optimal decision-making. Likewise, with the support and accompaniment of the Customer success team, Petro-7 expects to take full advantage of the platform’s capabilities.

“The team is highly motivated with the implementation of Frogmi. The support and collaboration have been of the best quality, always looking for innovative and useful solutions for our stations’ operation ” – Ana María Concha, Operational Processes Manager at Petro Seven.

“Frogmi has been a great ally in my management, and for the follow-up of my stations, since I can identify the KPIs that are affecting my area and based on that information I can take timely action for improvement” – Silvia Morales, Field Manager at Petro Seven

“Working with Petro-7 has been very efficient from the beginning. We have achieved the synergy between both teams to meet all deadlines and migrate processes to Frogmi.
In less than four weeks, we launched tests in the first service stations, obtaining an excellent reception from the operation. We hope to continue growing and adding value at Petro-7″ – Laura Gutiérrez, Customer success Senior at Frogmi.

On behalf of the entire company, we welcome Petro-7, a brand that is part of Iconn, a holding company with 100 years in the retail industry in Mexico. We are confident that we will achieve fantastic results in this new phase.

Niu Foods is a holding company passionate about flavors. Since 2009, it has delivered restaurant services through more than 50 locations.

Committed to maintaining an excellent work environment, Niu Foods partnered with Frogmi to **strengthen the connection between employees and the organization,** especially with Human Resources, providing *”a fast, effective, and practical tool for employees to connect with HR.”*

The implementation of the Request Management solution took only 4 weeks. Since then, there has been a 90% reduction in response time to employee requests, with 98% of cases resolved in less than 2 hours.View success story

Niu Foods is a holding company passionate about flavors. Since 2009, it has delivered restaurant services through more than 50 locations.
Committed to providing the highest quality products and services, Niu Foods took on the challenge of improving its customer service and complaint management process by partnering with Frogmi.
The implementation of the Incident and Request Management solution took only 6 weeks. Since then, Niu Foods has seen a 90% reduction in customer response time and a 60% increase in NPS goal achievement across their locations.

View success story

Crystal is a Colombian company that markets apparel and fashion brands. With nearly ninety years of experience in the market, it has more than 250 stores in Colombia. Its also present in 13 other Latin American countries through its brands Gef, Punto Blanco, Baby Fresh, Galax, and Casino, and 6 high-performance manufacturing plants.

Motivated by its focus on constant innovation, Crystal was looking for a technological partner that would allow it to digitize its operational processes and unify the communication channel with the stores. It finally selected Frogmi, mainly motivated by its ability to go beyond the tasks’ standardization. Through StoreBeat, Crystal will have its processes step-by-step in the mobile application, and automatic corrective tasks will be automatically triggered in case of operation non-conformities.

“We needed to take the next step in the work methodology established in our stores to facilitate the team’s communication with the support areas, streamline processes and improve execution. The solutions provided by Frogmi will allow us to achieve this. We are very pleased to be able to establish this business relationship that allows us to continue moving forward to achieve our goals.” – Deiby Valencia – Retail Operations Manager at Crystal.

Now, communication to and from stores is done through Frogmi, centralizing information and facilitating the stores’ day-to-day operations. In addition, Stores, Area Managers, and Central Offices gained complete traceability and can oversee results in real-time thanks to processes standardization and automatic data consolidation.

“The Customer success team has always been available, providing timely answers and solutions. We have worked together to structure all the critical issues before launching the application to the stores, always thinking about making their work easier and their operation more efficient.
Thanks to their experience with different Retailers, they have guided us to review and question some of our processes, checklists, and tasks, making them genuinely value-adding and aiming to obtain better in-store results, according to our needs.” – Sara Giraldo Trujillo – Head of Retail Communications at Crystal.

We welcome you to Crystal! We are confident that we will achieve excellent results together, streamlining communication and store operations.

“Crystal is a client with impressive potential. We have high expectations, given the nature of their business, the ample opportunities to use the platform, and the incredible team commitment. It has been a pleasure to share and work together. I am confident that we will meet the goals we set out when we started this project” – Esteban Cea – Customer success Manager Senior at Frogmi.

Treid delivers customized solutions across in-store execution, on-demand trade marketing, loyalty, and BTL. With operations in Chile and Peru, the company covers more than 7,000 stores and coordinates the work of over 1,000 field collaborators.

Driven by its commitment to executing every proposal on time and to spec in each store, Treid chose Frogmi as its technology partner to digitize its in-store implementation processes.

What Treid valued most about the platform is the traceability it provides for the work completed in every store, which can then feed into KPIs, analytics, and advanced reporting. Treid now has a dashboard that shows execution levels and compliance in real time, so results can be reviewed and validated as they happen. An image gallery was also built into the process, giving the team visual confirmation of the displays in each store.

On behalf of the entire company, we extend a warm welcome to Treid. We are confident that working together will lead to excellent results.

“Creating added value for our clients is one of Treid’s core motivations and goals. That is why the continuous search for better processes and technologies is part of our DNA.

With that in mind, we focus not only on improving our own operations but also on the processes that deliver information for decision-making.

As a result, we have a constant need to work with the best partners.

In that search, we found that Frogmi was, and still is, the right provider for our in-store data collection and reporting. Frogmi gives us a powerful, flexible platform, and there is also a team behind it that consistently supports us as new needs and improvements arise along the way.

Thanks to our joint work, we have seen significant improvements in reporting times, a better presentation of KPIs, and far less manual work when handling data.”

Veronica Torres – Operations Deputy Manager LatAm

“Treid brought us a very particular set of circumstances, and it has been a genuinely interesting challenge to take on. The experience of Frogmi’s Customer success team, the tool’s flexibility, and excellent teamwork with Treid have all been essential to delivering a solution that supports their daily work in stores. We hope to keep growing and contributing valuable solutions as a strategic partner in the service they provide.”

Laura Gutierrez – Customer success Manager at Frogmi

Perishable product shrinkage is a complex problem to manage. In 2020, SMU S.A. (Unimarc, M10, Alvi, Ok Market y Super10) decided to work with Frogmi to reduce waste, improve its results and take care of the planet.

An AI model was implemented to alert expiration risk. Its results feed Frogmi’s Task management at SKU-level solution, automatically sending tasks to manage products.

Thanks to work done in every store, SMU has reduced shrinkage by 17%. In addition, it has improved communication with stores and gained real-time visibility of management and results in BI dashboards.View success story

Loss Prevention and Shrinkage Control is a constant challenge for retailers, as it directly impacts the company’s bottom line.
In 2020, this Chilean department store chain embarked on an operational excellence project to generate a higher standard of visibility in its merchandise reception.

Thanks to the implementation of the StoreBeat solution and the great teamwork between the company, the consulting firm On Retail SA, and Frogmi, it has been possible to reduce anomalies in products’ reception by 75%, obtaining real-time visibility and making its in-store operations more profitable.View success story

7-Eleven Mexico is part of the world’s largest convenience store chain, with more than 1,800 stores across Mexico, 46 years in the market, and over 1 million customers a day.

Always looking for new technology and ways to improve, 7-Eleven found in Frogmi a strategic partner aligned with its own values of innovation and continuous improvement, ready to help strengthen how its 1,800 stores run day to day.

One of the main challenges was to go beyond visibility. With Frogmi, 7-Eleven will assign tasks, automate corrective actions, track every process in real time, and make sure SLAs are met.

“My experience with the platform has been excellent across every one of its solutions. It has helped us improve how our supervisors and regional managers work nationwide, and it shows us clearly where our opportunities are, so we can act on them and keep execution flawless in our convenience stores.

As for the Frogmi team, the service is second to none. We have built a great working relationship and delivered our projects on time and as planned.”

Ricardo Ramírez – Field Manager, Process Simplification, and project counterpart at 7-Eleven.

7-Eleven also saw particular value in Frogmi’s Customer success team. They bring real retail expertise and stay close to the client with ongoing guidance and support, delivering “service that is second to none,” in the words of Ricardo Ramírez – Field Manager, Process Simplification, and project counterpart at 7-Eleven.

“The operation is very happy and fully convinced by Frogmi. On the support side, everything has been excellent. There is a strong understanding between vendor and client.”

Juan Gilberto – Process Simplification Lead at 7-Eleven

On behalf of the entire company, we extend a warm welcome to 7-Eleven Mexico, a brand that is part of Iconn, a holding group with more than 99 years in Mexican retail. We are excited to take on this new challenge and to support 7-Eleven on its path of growth and continuous improvement.

“As the Customer success team, we see this project as a challenge to strengthen and improve our customers’ processes. We are committed to working side by side with them to hit the goals we set and deliver measurable results. Constant support, commitment, and teamwork across the different business areas will be essential to get there.”

Laura Gutiérrez – Customer success at Frogmi