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Blog

3 easy ways customer service can uplift brand reputation →

Posted by author-avatar admin
December 23, 2025
0
Customer experience has become a critical differentiator, and every touch point should be seen as an opportunity to uplift a relationship...
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Security Policy

Information Security General Policy

At Frogmi, Information Security is a fundamental part of our business, enabling us to deliver trust to our clients and users regarding the information technologies we operate. Data, based on our information classification, is managed to the highest standards according to industry best practices, which serves as a foundation for our growth and organizational sustainability.
Information Security at Frogmi is made possible through Senior Management's commitment to promoting a culture of continuous improvement. Additionally, it facilitates the sponsorship of necessary resources and tools to ensure adequate workspaces for our employees.
Senior Management understands and actively addresses the importance and benefits of maintaining compliance, not only with ISO 27001 requirements and security best practices, but also with other relevant legal, contractual, and governmental requirements within our organizational context.
At Frogmi, our Information Security policies and procedures are made available to all employees throughout the organization. Where feasible and based on our defined ISMS Communication Plan, our key stakeholders will be informed of our guidelines and best practices.

ISMS Policy Objectives
ISMS Policy Objectives
  • Protect our clients' sensitive information stored within our solution, preventing leakage or misuse.
  • Ensure our clients’ access to and management of their information in accordance with our declared service levels.
  • Prevent loss or inconsistencies of our clients’ information in the event of failures by our infrastructure providers or internal failures in any component of our solution.
  • Identify, manage, and minimize risks through tools such as: access reviews according to access matrix, password vaults, security incident management, etc.
  • Continue strengthening our ISMS through: continuous improvement of our processes, maintaining the implementation of information security guidelines, and an organizational culture aware of the availability, confidentiality, and integrity of information.
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