Store personnel face a wide variety of tasks and daily processes. If these activities are not effectively organized, operational productivity can be affected, impacting product quality, customer service, employee motivation, and sales.
How can retailers understand and improve this complex web of actions at the store?
Here is where work routines come into play. These refer to the usual activities and procedures performed by store employees. They aim to optimize operational efficiency, improve customer experience, and meet corporate standards.
An effective way to implement these routines is to assign tasks to responsible individuals with defined schedules to ensure timely execution. This allows for precise control over the progress of activities within established times, ensuring that critical store operations’ functions are performed on time, increasing productivity.
Work routines apply to all store processes, including cash register opening and closing, product replenishment, customer service, equipment maintenance, and store cleanup.
In addition to organizing and establishing efficient work mechanisms, they help expedite the onboarding process for new employees by providing precise and detailed instructions on daily tasks and schedules for completing them.
Let’s take, for example, a convenience store. During peak demand hours, the coffee machine is a crucial element. We follow this simple protocol to ensure it is ready to serve coffee at the required times. 1. Turn on the machine at the start of the shift. 2. Fill the reservoir with fresh water. 3. Add the right amount of coffee to the corresponding compartment. 4. Perform a test to ensure quality. Following these steps at specific times of the day ensures the store is prepared to meet customer demand.
Frogmi stands out as a comprehensive solution that facilitates creating, monitoring, and optimizing these routines. It allows you to create checklists, assign tasks with specific schedules, and send push notifications or alarms to ensure staff’s timely completion. It also includes all the necessary information to guide their correct execution. If a task cannot be completed or inconsistencies are found, the platform allows automatic corrective task assignments.
With Frogmi, management can access real-time results, identify improvement opportunities, and take immediate action.
By ensuring standardized and efficient execution of critical tasks in each of your stores, you will achieve optimized operational performance that directly translates into improved customer experience and higher conversion rates.
