2 minutos de lectura 
7-Eleven Mexico is part of the world’s largest convenience store chain, with more than 1,800 stores across Mexico, 46 years in the market, and over 1 million customers a day.
Always looking for new technology and ways to improve, 7-Eleven found in Frogmi a strategic partner aligned with its own values of innovation and continuous improvement, ready to help strengthen how its 1,800 stores run day to day.
One of the main challenges was to go beyond visibility. With Frogmi, 7-Eleven will assign tasks, automate corrective actions, track every process in real time, and make sure SLAs are met.
“My experience with the platform has been excellent across every one of its solutions. It has helped us improve how our supervisors and regional managers work nationwide, and it shows us clearly where our opportunities are, so we can act on them and keep execution flawless in our convenience stores.
As for the Frogmi team, the service is second to none. We have built a great working relationship and delivered our projects on time and as planned.”
Ricardo Ramírez – Field Manager, Process Simplification, and project counterpart at 7-Eleven.
7-Eleven also saw particular value in Frogmi’s Customer success team. They bring real retail expertise and stay close to the client with ongoing guidance and support, delivering “service that is second to none,” in the words of Ricardo Ramírez – Field Manager, Process Simplification, and project counterpart at 7-Eleven.
“The operation is very happy and fully convinced by Frogmi. On the support side, everything has been excellent. There is a strong understanding between vendor and client.”
Juan Gilberto – Process Simplification Lead at 7-Eleven
On behalf of the entire company, we extend a warm welcome to 7-Eleven Mexico, a brand that is part of Iconn, a holding group with more than 99 years in Mexican retail. We are excited to take on this new challenge and to support 7-Eleven on its path of growth and continuous improvement.
“As the Customer success team, we see this project as a challenge to strengthen and improve our customers’ processes. We are committed to working side by side with them to hit the goals we set and deliver measurable results. Constant support, commitment, and teamwork across the different business areas will be essential to get there.”
Laura Gutiérrez – Customer success at Frogmi
