Centralized issue and request management
Seamlessly connect stores with support teams to accelerate resolution and streamline operational needs.
With Frogmi, you can...
1. Easily submit tickets
2. Automate assignment for resolution
3. Know ticket status in real-time
Intelligent incident resolution to safeguard operational continuity
Ticketing platform designed for retail field staff
Frogmi is the perfect ticketing solution for retail
Workflows that follow your business reality
Quick access to incident and request reporting
Elevate the use of QR codes.
With a simple scan, gain instant access to the platform to submit requests, specify requirements, and report incidents by completing the necessary fields.
Standardize problems and their solutions
Automatically activate tasks from routine store checklists based on responses.
Designed to simplify communication and optimize processes
Requirement forms
Each task includes specific requirements tailored to the case, ensuring all necessary information is available to resolve the incident efficiently.
Escalation logic
Save valuable time with advanced escalation workflows for effective resolution.
Quick assignment of responsibilities and permissions
Create work teams to define responsibilities, permissions, and access for each store within the platform.
Photographic evidence
Images provide a clearer understanding of reported issues, enabling faster and more precise solutions.
Connect all support areas within a single platform
Human Resources
Facilitate efficient communication between employees and HR teams, transforming employee support into a seamless process.
Maintenance
Resolve incidents and requests through advanced workflows, ensuring impeccable service levels.
Information technology
Orchestrate activities automatically to provide quick, accurate solutions with full traceability.
Customer experience
Communicate effectively with customers by automating processes like NPS, surveys, complaint management, suggestions, and more.
Connect all support areas within a single platform
Human Resources
Facilitate efficient communication between employees and HR teams, transforming employee support into a seamless process.
Maintenance
Resolve incidents and requests through advanced workflows, ensuring impeccable service levels.
Information technology
Orchestrate activities automatically to provide quick, accurate solutions with full traceability.
Customer experience
Communicate effectively with customers by automating processes like NPS, surveys, complaint management, suggestions, and more.
Other solutions
Frequently Asked Questions
This is Frogmi's solution for connecting stores with internal support teams to resolve issues and requests faster. It centralizes all tickets in a single platform, replacing fragmented channels like phone calls, emails, and WhatsApp, with full traceability from the moment an issue is reported to the moment it is resolved.
Incidents can be reported from the mobile app, the web platform, or by scanning a QR code placed at the location where the problem occurred. Store personnel fill out a form with predefined fields, attach photos, and the ticket is automatically assigned to the right team.
Yes. Frogmi provides a workflow designer that lets teams configure work groups, assign ownership, define SLAs (service level agreements), set up auto-escalation, and establish predefined requirements. Workflows adapt to each business's operational reality.
SLAs (Service Level Agreements) in Frogmi are configurable rules that define the maximum response and resolution times for each workflow stage. If any step exceeds the set time limit, the system triggers auto-escalation and automatically notifies the relevant levels to ensure timely resolution.
QR codes can be placed on equipment, areas, or assets throughout the store. Scanning the QR code with a smartphone takes store staff directly to the incident report form for that specific asset, making it faster to submit requests.
Yes. Frogmi integrates with corporate maintenance and CMMS systems, allowing tickets created at the store level to flow directly to the appropriate technical teams. The integration eliminates duplicate data entry and keeps information synchronized in real time.
Report issues and submit service requests through a single, unified platform
Connect stores with all support areas in one place, ensuring timely and efficient resolution.
