+Visión is a chain of optical stores that has been operating in Mexico since 2012. Today, it boasts over 450 locations nationwide. Guided by its motto, “More Vision for Less,” it provides customers with *“the best price-quality ratio with the best possible service.”*
+Visión committed to optimizing response times and information flow from its back-office units to enhance customer service. To achieve this, management recognized the need for a tool to support communication, management, and follow-up of requests between stores and support areas.
Thanks to the implementation of StoreWork and the collaborative efforts between +Visión and Frogmi, they have successfully implemented over 70 processes and improved management times by more than 75% in just one year.
