Niu Foods is a holding company passionate about flavors. Since 2009, it has delivered restaurant services through more than 50 locations.
Committed to providing the highest quality products and services, Niu Foods took on the challenge of improving its customer service and complaint management process by partnering with Frogmi®.
The implementation of the Incident and Request Management solution took only 6 weeks. Since then, Niu Foods has seen a 90% reduction in customer response time and a 60% increase in NPS goal achievement across their locations.
Niu Foods streamlines its customer service and improves NPS results with Frogmi
28
Nov
