The 70:20:10 Model is a widely recognized approach to professional development and workplace training.
The dynamic and competitive world of retail demands innovative strategies to drive professional growth and operational efficiency.
Among the most notable, the 70:20:10 learning model has emerged as a powerful tool. This approach, which prioritizes experience, social interaction, and formal training, provides a clear path toward comprehensive skill enhancement in the workplace.
Understanding the 70:20:10 Model
The 70:20:10 Model suggests that learning is distributed across three essential areas:
- 10% Formal Learning: This includes structured education such as courses, workshops, seminars, and formal training programs.
- 20% Social Learning: This involves transferring knowledge among individuals, leveraging the experience of peers, mentors, and other professionals.
- 70% Experiential Learning: The most significant component of the Model is experiential learning, which involves employees learning through daily practice. In other words, learning by doing enables a deep understanding and practical application of what is learned.
Implementing the 70:20:10 Model in retail allows for a more comprehensive professional development tailored to the specific needs of store personnel, ensuring that each team member acquires the necessary skills to tackle daily challenges.
Frogmi’s Role in the 70:20:10 Model
Frogmi maximizes the experiential learning component. Through its platform, the central office sends tasks to field employees. These tasks include detailed instructions and support resources, such as images, that guide them step by step and facilitate execution according to company standards. In this way, store personnel learn about the tasks and operational guidelines while performing their duties, a concept known as learning by doing.
Take, for example, an operational log. Each morning, employees receive a store opening checklist on their mobile devices. This checklist guides them through actions such as turning on lights, activating the cash register, checking the parking lot status, and organizing fitting rooms. Traditionally, the checklist would state, “Activate cash register.” More effectively, the task should validate whether the activity was completed, asking the user, for example, “Did you activate the cash register?”
Taking it a step further, applying the 70:20:10 Model with Frogmi, the task includes a learning opportunity by incorporating instructions on how to activate the cash register and the standard for considering it active: having receipt paper, being plugged in, having change, printing, and ensuring the scanner gun is functioning, among other criteria.
In this way, operations management ensures that the store meets corporate standards upon opening. Additionally, field personnel can gradually internalize these standards as part of the protocol, ensuring consistent quality across all locations.
Moreover, Frogmi also facilitates learning more complex activities, such as section reorganization or promotional implementation, allowing employees to gain practical experience in the process. For instance, a worker receives a task on their mobile phone to implement a promotional campaign, which includes a detailed form and reference photos showing how the display should look. As time is always scarce, this visual support makes a significant difference for field personnel.
Benefits of the 70:20:10 Model
According to statistics, organizations that have implemented the 70:20:10 Model have seen considerable improvements in their processes and productivity:
- 73% have improved their processes
- 72% have seen increased efficiency
- 63% have experienced a productivity boost
With Frogmi, organizations can capture these benefits, optimizing their processes through standardized digital procedures and including step-by-step instructions for each activity. Additionally, by including detailed visual guides, Frogmi facilitates onboarding new employees and enhances overall staff productivity.
Final Words
Integrating the 70:20:10 learning model with Frogmi’s functionalities provides a robust solution for store staff development and training. This approach enhances employee skills and efficiency and effectively addresses high staff turnover—a critical challenge in the retail sector.
Learning not only transforms lives but also transforms stores and results in retail.
