Support
Helpdesk and Ticketing Platform that consolidates incidents and requests from various areas and clients in one place.
How do we help you?
1. Easily submit tickets
2. Automate assignment for resolution
3. Know ticket status in real-time
Ticketing platform designed for retail field staff
Some of our use cases
Advanced ticketing
Employee support
Customer service
Frogmi is the perfect ticketing solution for retail
Workflows that follow your business reality
Flexibility of use: desktop or mobile
Designed for store staff to access from their mobile device with the same capabilities and functionalities as desktop. All in one place.
Quick access to incident and request reporting
Elevate the use of QR codes.
With a simple scan, gain instant access to the platform to submit requests, specify requirements, and report incidents by completing the necessary fields.
Standardize problems and their solutions
Automatically activate tasks from routine store checklists based on responses.
Designed to simplify communication and optimize processes
Integrations with other platforms
Integrate and automate processes by connecting with internal systems like ERP, CRM, HCM, and SCM through APIs.
Reports and Dashboards
Enhance visibility to track performance, identify trends, and uncover new opportunities.
Requirement forms
Each task includes specific requirements tailored to the case, ensuring all necessary information is available to resolve the incident efficiently.
Escalation logic
Save valuable time with advanced escalation workflows for effective resolution.
Quick assignment of responsibilities and permissions
Create work teams to define responsibilities, permissions, and access for each store within the platform.
Photographic evidence
Images provide a clearer understanding of reported issues, enabling faster and more precise solutions.
Connect all support areas within a single platform
Human Resources
Facilitate efficient communication between employees and HR teams, transforming employee support into a seamless process.
Maintenance
Resolve incidents and requests through advanced workflows, ensuring impeccable service levels.
Information technology
Orchestrate activities automatically to provide quick, accurate solutions with full traceability.
Customer experience
Communicate effectively with customers by automating processes like NPS, surveys, complaint management, suggestions, and more.
Connect all support areas within a single platform
Human Resources
Facilitate efficient communication between employees and HR teams, transforming employee support into a seamless process.
Maintenance
Resolve incidents and requests through advanced workflows, ensuring impeccable service levels.
Information technology
Orchestrate activities automatically to provide quick, accurate solutions with full traceability.
Customer experience
Communicate effectively with customers by automating processes like NPS, surveys, complaint management, suggestions, and more.
Report issues and requests from a mobile app.
Connect stores with all support areas in one place, ensuring timely and efficient resolution.
