Our Customer Success Team
Our Customer Success team works with each of our customers through a consultative process to implement solutions that are consistent with the needs and reality of the business, making the most of the use of Frogmi®.
“Thanks to our extensive experience, applied to various markets and areas of retail, we have the ability to understand our clients’ problems, anticipate their needs proactively, and deliver the best solution, becoming true strategic allies every step of the way.”
Javier Saavedra
Business Operations Manager at Frogmi®.
Our Customer Succes pillars
Become a strategic partner
We approach your problems with an integral perspective, seeking to solve your short and long term needs, making the most of all your capabilities.
Measure to manage
We help you transform your qualitative information into quantitative and measurable information, making visible the key points of improvement within your business.
Successful implementation
We accompany you in every step of the implementation, from training to the analysis of results, ensuring the adoption of the tool.
Boosting your operation
We share industry best practices that can help your business.
We take a fresh look at how to approach problems, to get to the root cause and strengthen your results.
Discovering opportunities
We continually seek and identify new opportunities to help you boost your business even further, taking it to the next level.
Our Customer Journey:
“The Customer Success team responds quickly and efficiently to our concerns, and quickly manages the feedback we can provide on the performance of the platform. It shows a real concern from Frogmi® to keep their customers happy.“
Juan Santamaria
Project Manager – Operational Excellence
“The service from the Frogmi® Customer Success team is second to none. We have done a great job as a team to implement the projects in a timely manner.”
Ricardo Ramirez
Field Manager, Process Simplification & Counterparty
We are always looking for new talent for our team!
If you want to be part of Frogmi®, send us your data through the form. We will contact you if there is a position that matches your profile.