Task management solutions are a crucial tool in the retail sector. Designed to organize daily activities within a store, they provide managers and teams with a clear list of tasks that must be completed according to a specific schedule.
Despite their benefits, implementing a task management solution can seem like an overwhelming challenge for many companies. However, understanding and demystifying some of the most common paradigms can help organizations make more informed and effective decisions. Here, we explore five paradigms surrounding the implementation of a task management system and how Frogmi addresses each.
1. Long Implementation Time
The Paradigm: Many companies believe that implementing a task management system is a long and tedious process that can take several months, or even years, before seeing results.
The Reality: While some platforms require a considerable investment of time and resources, Frogmi offers a fast and effective implementation that can be completed in 6 to 8 weeks. Due to this, 85% of our clients achieve
relevant results within 2 months.
2. High Costs
The Paradigm: There is a belief that task management solutions are expensive and do not offer a justifiable return on investment. This is due to the initial investment, resources needed for implementation, training required for use, and frequent underutilization.
The Reality: Task management tools can significantly improve team efficiency and collaboration, resulting in a productivity increase that justifies their initial cost. Frogmi demonstrates a clear return on investment (ROI) by increasing in-store team productivity by more than 20%. This means that companies recover their initial investment and gain additional economic benefits through improved operational efficiency, allowing store staff to focus on high-value tasks.
3. Low Adoption Rates
The Paradigm: User and support areas’ adoption of new technologies is often seen as a complex and slow process, filled with obstacles such as resistance to change and inadequate training. In the case of task management tools, there is also a belief that they control field workers.
The Reality: A robust task management solution should have an intuitive and easy-to-use interface, lowering adoption barriers. Platforms like Frogmi require minimal training, as web and mobile versions are optimized to deliver the best user experience. Furthermore, when a tool supports workers in performing their daily tasks, facilitates management, and identifies opportunities, adoption is immediate as it is seen as support rather than a control system. Frogmi validates these points with an average adoption rate of 95%. Additionally, it has a Customer Success team that works closely with each client, ensuring they achieve maximum performance.
4. Multiple Platforms That Do Not Communicate
The Paradigm: It is common for retail companies to have different tools from different providers. For example, a task management solution from one provider, a ticketing system from another, and customer service from a third. This complicates integration and reduces the ability to leverage the information provided by each.
Reality: Ecosystems like Frogmi allow the unification of all these tools into a single platform. By eliminating siloed work and adopting an integrated solution, information can be cross-referenced to obtain a global view of the operation. For instance, NPS results can be cross-referenced with satisfaction variables related to service protocols, facilitating the identification of areas for improvement and process optimization.
5. Data Security
The Paradigm: Data breaches and privacy issues frequently appear in headlines, creating constant concern over data security and the ability to protect sensitive information. In an increasingly digital world, where vast amounts of data are handled, it is vital to have robust providers and systems regarding the security of the company’s information, personnel, and customers.
The Reality: There are security certifications that elevate company standards, such as ISO 27001 in Information Security. Working with providers with a structure and processes is recommended to ensure compliance with the highest international security standards. At Frogmi, we hold the ISO 27001 certification. This allows us to assure our clients that their data is managed securely and in accordance with best practices.
Final thoughts
While retailers are aware of the benefits of incorporating new technologies, they often postpone decision-making due to the paradigms associated with their adoption, such as cost, implementation time, or complexity of use.
At Frogmi, we have overcome these barriers by developing StoreBeat: a task management solution that is quickly implemented, easy to use, and delivers results from day one. With StoreBeat, you can create, assign, schedule, and prioritize specific tasks, allowing your employees to organize their day and focus on what is most important. It also ensures that employees dedicate their time to tasks that drive their success and that of the store.
Knowledge is power. We invite you to research and learn about the features of the platforms available in the market to make decisions aligned with your operational reality. It is necessary to challenge these paradigms to maximize the advantages offered by task management solutions and thus achieve higher efficiency in operations and business results.
Nicole Desmadryl
Commercial Director
Frogmi