Tiendas Neto is a Mexican retail company with over 12 years of market experience. Today, the company operates more than 1,700 stores across 20 states.

For Neto, where operational discipline drives success, the main challenge was ensuring execution excellence across all store locations and transforming manual processes into a scalable system.

To automate their methodology and achieve complete visibility, they implemented Frogmi to digitize their classification and audit model. Through this implementation and the ability to generate automatic corrective tasks, Neto achieved a 50% improvement in execution compliance and successfully upgraded the classification of more than 860 stores.View success story

+Visión is a chain of optical stores that has been operating in Mexico since 2012. Today, it boasts over 450 locations nationwide. Guided by its motto, “More Vision for Less,” it provides customers with *“the best price-quality ratio with the best possible service.”*

+Visión committed to optimizing response times and information flow from its back-office units to enhance customer service. To achieve this, management recognized the need for a tool to support communication, management, and follow-up of requests between stores and support areas.

Thanks to the implementation of StoreWork and the collaborative efforts between +Visión and Frogmi, they have successfully implemented over 70 processes and improved management times by more than 75% in just one year.View success story

Petro-7 Mexico is a network of service stations with over 270 establishments and around 200 thousand daily customers. Since its foundation, Petro-7 has focused on delivering the best service to people who value the shopping experience and are constantly moving.
Frogmi®, as a technological ally, actively contributes to optimizing the service stations’ Management Model, addressing different processes, and leveraging the value of digitization for optimal decision-making. Likewise, with the support and accompaniment of the Customer Success team, Petro-7 expects to take full advantage of the platform’s capabilities.

“The team is highly motivated with the implementation of Frogmi®. The support and collaboration have been of the best quality, always looking for innovative and useful solutions for our stations’ operation ” – Ana María Concha, Operational Processes Manager at Petro Seven.

“Frogmi® has been a great ally in my management, and for the follow-up of my stations, since I can identify the KPIs that are affecting my area and based on that information I can take timely action for improvement” – Silvia Morales, Field Manager at Petro Seven

“Working with Petro-7 has been very efficient from the beginning. We have achieved the synergy between both teams to meet all deadlines and migrate processes to Frogmi®.
In less than four weeks, we launched tests in the first service stations, obtaining an excellent reception from the operation. We hope to continue growing and adding value at Petro-7″ – Laura Gutiérrez, Customer Success Senior at Frogmi®.

On behalf of the entire company, we welcome Petro-7, a brand that is part of Iconn, a holding company with 100 years in the retail industry in Mexico. We are confident that we will achieve fantastic results in this new phase.

Niu Foods is a holding company passionate about flavors. Since 2009, it has delivered restaurant services through more than 50 locations.

Committed to maintaining an excellent work environment, Niu Foods partnered with Frogmi® to **strengthen the connection between employees and the organization,** especially with Human Resources, providing *”a fast, effective, and practical tool for employees to connect with HR.”*

The implementation of the Request Management solution took only 4 weeks. Since then, there has been a 90% reduction in response time to employee requests, with 98% of cases resolved in less than 2 hours.View success story

Niu Foods is a holding company passionate about flavors. Since 2009, it has delivered restaurant services through more than 50 locations.
Committed to providing the highest quality products and services, Niu Foods took on the challenge of improving its customer service and complaint management process by partnering with Frogmi®.
The implementation of the Incident and Request Management solution took only 6 weeks. Since then, Niu Foods has seen a 90% reduction in customer response time and a 60% increase in NPS goal achievement across their locations.

View success story

Perishable product shrinkage is a complex problem to manage. In 2020, SMU S.A. (Unimarc, M10, Alvi, Ok Market y Super10) decided to work with Frogmi ® to reduce waste, improve its results and take care of the planet.

An AI model was implemented to alert expiration risk. Its results feed Frogmi’s Task Management at SKU-level solution, automatically sending tasks to manage products.

Thanks to work done in every store, SMU has reduced shrinkage by 17%. In addition, it has improved communication with stores and gained real-time visibility of management and results in BI dashboards.View success story

Loss Prevention and Shrinkage Control is a constant challenge for retailers, as it directly impacts the company’s bottom line.
In 2020, this Chilean department store chain embarked on an operational excellence project to generate a higher standard of visibility in its merchandise reception.

Thanks to the implementation of the StoreBeat solution and the great teamwork between the company, the consulting firm On Retail SA, and Frogmi, it has been possible to reduce anomalies in products’ reception by 75%, obtaining real-time visibility and making its in-store operations more profitable.View success story