{"id":13345,"date":"2022-12-10T15:06:26","date_gmt":"2022-12-10T15:06:26","guid":{"rendered":"https:\/\/frogmi.com\/index.php\/niu-foods-streamlines-its-customer-service-and-improves-nps-results-with-frogmi\/"},"modified":"2025-12-23T13:46:43","modified_gmt":"2025-12-23T13:46:43","slug":"niu-foods-streamlines-its-customer-service-and-improves-nps-results-with-frogmi","status":"publish","type":"post","link":"https:\/\/frogmi.com\/en\/blog\/niu-foods-streamlines-its-customer-service-and-improves-nps-results-with-frogmi\/","title":{"rendered":"Niu Foods streamlines its customer service and improves NPS results with Frogmi <span class=\"pv-auto-arrow\">\u2192<\/span>"},"content":{"rendered":"\n<p>Niu Foods is a holding company passionate about flavors. Since 2009, it has delivered restaurant services through more than 50 locations.<br>Committed to providing the highest quality products and services, Niu Foods took on the challenge of improving its customer service and complaint management process by partnering with Frogmi\u00ae.<br>The implementation of the Incident and Request Management solution took only 6 weeks. Since then, Niu Foods has seen a 90% reduction in customer response time and a 60% increase in NPS goal achievement across their locations.<\/p>\n\n\n\n<p><a class=\"btn btn-lg btn-primary rounded-pill me-2\" href=\"https:\/\/frogmi.com\/wp-content\/uploads\/2024\/12\/Resumen-Niu-NPS-ENG-v6-1-1.pdf\" target=\"_blank\" rel=\"noopener\">View success story<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Niu Foods is a holding company passionate about flavors. Since 2009, it has delivered restaurant services through more than 50<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"","_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","post_audio":"","_pv_blog_destacado":"","footnotes":""},"categories":[131],"tags":[],"class_list":["post-13345","post","type-post","status-publish","format-standard","hentry","category-case-study"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Niu Foods streamlines its customer service and improves NPS results with Frogmi - Frogmi<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/frogmi.com\/en\/blog\/niu-foods-streamlines-its-customer-service-and-improves-nps-results-with-frogmi\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Niu Foods streamlines its customer service and improves NPS results with Frogmi\" \/>\n<meta property=\"og:description\" content=\"Niu Foods is a holding company passionate about flavors. Since 2009, it has delivered restaurant services through more than 50\" \/>\n<meta property=\"og:url\" content=\"https:\/\/frogmi.com\/en\/blog\/niu-foods-streamlines-its-customer-service-and-improves-nps-results-with-frogmi\/\" \/>\n<meta property=\"og:site_name\" content=\"Frogmi\" \/>\n<meta property=\"article:published_time\" content=\"2022-12-10T15:06:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-23T13:46:43+00:00\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@marketing-admin\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/frogmi.com\/en\/blog\/niu-foods-streamlines-its-customer-service-and-improves-nps-results-with-frogmi\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/frogmi.com\/en\/blog\/niu-foods-streamlines-its-customer-service-and-improves-nps-results-with-frogmi\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\/\/frogmi.com\/en\/#\/schema\/person\/bb9267f3e597947a2c8d2333d75a349b\"},\"headline\":\"Niu Foods streamlines its customer service and improves NPS results with Frogmi \u2192\",\"datePublished\":\"2022-12-10T15:06:26+00:00\",\"dateModified\":\"2025-12-23T13:46:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/frogmi.com\/en\/blog\/niu-foods-streamlines-its-customer-service-and-improves-nps-results-with-frogmi\/\"},\"wordCount\":96,\"commentCount\":0,\"articleSection\":[\"Case study\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/frogmi.com\/en\/blog\/niu-foods-streamlines-its-customer-service-and-improves-nps-results-with-frogmi\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/frogmi.com\/en\/blog\/niu-foods-streamlines-its-customer-service-and-improves-nps-results-with-frogmi\/\",\"url\":\"https:\/\/frogmi.com\/en\/blog\/niu-foods-streamlines-its-customer-service-and-improves-nps-results-with-frogmi\/\",\"name\":\"Niu Foods streamlines its customer service and improves NPS results with Frogmi - Frogmi\",\"isPartOf\":{\"@id\":\"https:\/\/frogmi.com\/en\/#website\"},\"datePublished\":\"2022-12-10T15:06:26+00:00\",\"dateModified\":\"2025-12-23T13:46:43+00:00\",\"author\":{\"@id\":\"https:\/\/frogmi.com\/en\/#\/schema\/person\/bb9267f3e597947a2c8d2333d75a349b\"},\"breadcrumb\":{\"@id\":\"https:\/\/frogmi.com\/en\/blog\/niu-foods-streamlines-its-customer-service-and-improves-nps-results-with-frogmi\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/frogmi.com\/en\/blog\/niu-foods-streamlines-its-customer-service-and-improves-nps-results-with-frogmi\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/frogmi.com\/en\/blog\/niu-foods-streamlines-its-customer-service-and-improves-nps-results-with-frogmi\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/frogmi.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Niu Foods streamlines its customer service and improves NPS results with Frogmi\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/frogmi.com\/en\/#website\",\"url\":\"https:\/\/frogmi.com\/en\/\",\"name\":\"Frogmi\",\"description\":\"Ejecuci\u00f3n perfecta en retail impulsada por IA\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/frogmi.com\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/frogmi.com\/en\/#\/schema\/person\/bb9267f3e597947a2c8d2333d75a349b\",\"name\":\"admin\",\"sameAs\":[\"https:\/\/frogmi.com\",\"https:\/\/x.com\/marketing-admin\"],\"url\":\"https:\/\/frogmi.com\/en\/blog\/author\/frogmi\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Niu Foods streamlines its customer service and improves NPS results with Frogmi - Frogmi","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/frogmi.com\/en\/blog\/niu-foods-streamlines-its-customer-service-and-improves-nps-results-with-frogmi\/","og_locale":"en_US","og_type":"article","og_title":"Niu Foods streamlines its customer service and improves NPS results with Frogmi","og_description":"Niu Foods is a holding company passionate about flavors. 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