{"id":13306,"date":"2021-03-07T15:06:19","date_gmt":"2021-03-07T18:06:19","guid":{"rendered":"https:\/\/frogmi.com\/index.php\/technology-to-improve-the-execution-of-healthcare-processes-in-pharmaceutical-retailing\/"},"modified":"2026-03-12T12:24:43","modified_gmt":"2026-03-12T15:24:43","slug":"technology-to-improve-the-execution-of-healthcare-processes-in-pharmaceutical-retailing","status":"publish","type":"post","link":"https:\/\/frogmi.com\/en\/blog\/technology-to-improve-the-execution-of-healthcare-processes-in-pharmaceutical-retailing\/","title":{"rendered":"Technology to improve the execution of healthcare processes in pharmaceutical retailing <span class=\"pv-auto-arrow\">\u2192<\/span>"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">\n[vc_row][vc_column][vc_column_text]<span style=\"font-weight: 400;\">Point-of-sale execution in pharmaceutical retail has a higher complexity than the rest of the industry since they must comply with additional and more demanding regulations and norms than other retail companies. In that line, compliance with sanitary protocols is an essential issue that every market player must consider as a fundamental pillar in any point-of-sale execution strategy.<\/span>[\/vc_column_text][vc_column_text]<span style=\"font-weight: 400;\">Sanitary protocols are present throughout the entire point-of-sale operation. From the supply of crucial supplies and medicines to product delivery and handling of items in the post-sale stage. This complexity implies involving multiple people and areas of the company, having a high level of interaction. <\/span>\n[\/vc_column_text][vc_column_text]<span style=\"font-weight: 400;\">However, collecting, consolidating, reporting non-conformities, resolution, and visibility is often slow and imprecise, mainly because of the recording mechanisms. Stores continue to use printed sheets or computer spreadsheets that can hardly provide visibility at an aggregate level.<\/span>\n[\/vc_column_text][vc_column_text]\n<h2>Focusing on prevention<\/h2>\n[\/vc_column_text][vc_column_text]<span style=\"font-weight: 400;\">Suppose we manage to anticipate an incident, replacing corrective measures with preventive ones. In that case, the result will be not only a lower cost but also the avoidance of a problem, a claim, or a fine for non-compliance with a standard.<\/span>\n\n[\/vc_column_text][vc_column_text]<span style=\"font-weight: 400;\">To achieve this preventive mindset, it is necessary to understand each process and identify the main gaps in each stage. From this point, stores can work on improving the process while each deviation is immediately resolved.<\/span>\n\n[\/vc_column_text][vc_column_text]<span style=\"font-weight: 400;\">Here is where technology can make a big difference. For example, task management systems allow automated tasks to be triggered when non-compliances are detected. By using this technology, duties can be assigned directly to the responsible parties, giving notification when the following action is due, generating immediate visibility of the final status of the incident.<\/span>\n[\/vc_column_text][vc_column_text]<span style=\"font-weight: 400;\">When implementing the Frogmi task manager in the processes associated with the sanitary protocols, we first focus on prevention \u2014 starting by making an x-ray of the critical activities and incorporating them into Frogmi.\u00a0 Jointly with the client, we define automated tasks triggered by partial non-compliance in the initial stages of the process; thus, actions become preventive. An excellent example is detecting a drug\u2019s labeling problem when receiving the merchandise instead of during the sale at the POS.\u00a0<\/span>\n\n[\/vc_column_text][vc_column_text]<span style=\"font-weight: 400;\">The improvement of processes and their preventive approach requires incorporating different areas of the organization. The purpose is to identify the responsibility for each of the gaps found and directly assign the tasks to these teams transparently. <\/span>\n[\/vc_column_text][vc_column_text]<span style=\"font-weight: 400;\">With Frogmi, pharmaceutical retail companies have managed sanitary alerts with an execution coverage of 87% within 12 hours after the incident was generated, which meant an improvement of 34%. <\/span>\n[\/vc_column_text][vc_column_text]<span style=\"font-weight: 400;\">The adoption of technology in these processes enables the generation of documentation and records. The analysis of real-time information is used to generate compliance indicators based on KPIs and obtain statistics by pharmacy having complete visibility. These changes liberate essential resources that may now be used in higher-value activities for the consumer, like making time available for specialists, such as the doctor in charge of the pharmacy.\u00a0<\/span>\n\n[\/vc_column_text][vc_column_text]<span style=\"font-weight: 400;\">In our experience, there is a direct correlation between the value perceived by the end-users and the adoption of new technological tools, i.e., when the store associates see that the platform helps improve their performance and results. Therefore, a high level of technological adoption of new platforms speaks directly to the value added to the operation.<\/span>\n[\/vc_column_text][vc_column_text]<span style=\"font-weight: 400;\">There is still an excellent opportunity for the pharmaceutical sector to advance in technology adoption to support its entire value chain and become a benchmark of efficiency and best practices for other industries.\u00a0<\/span>\n[\/vc_column_text][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]Point-of-sale execution in pharmaceutical retail has a higher complexity than the rest of the industry since they must comply with<\/p>\n","protected":false},"author":1,"featured_media":12637,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"","_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","post_audio":"","_pv_blog_destacado":"","footnotes":""},"categories":[150],"tags":[],"class_list":["post-13306","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - 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