{"id":14269,"date":"2025-12-10T17:34:01","date_gmt":"2025-12-10T17:34:01","guid":{"rendered":"https:\/\/frogmi.com\/index.php\/customer-success\/"},"modified":"2026-01-07T19:01:13","modified_gmt":"2026-01-07T19:01:13","slug":"customer-success","status":"publish","type":"page","link":"https:\/\/frogmi.com\/en\/customer-success\/","title":{"rendered":"Customer Success"},"content":{"rendered":"

[vc_row full_width=”stretch_row” content_placement=”middle” css=”.vc_custom_1765387870946{margin-top: -40px !important;padding-top: 80px !important;padding-bottom: 80px !important;background-image: url(https:\/\/frogmi.com\/wp-content\/uploads\/2025\/12\/FONDO-CS.svg?id=11207) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” woodmart_css_id=”6939ae56617bd” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OTM5YWU1NjYxN2JkIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnsicGFkZGluZy10b3AiOiI2MHB4In19fQ==” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column width=”1\/2″]\n\t\t

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CUSTOMER SUCCESS<\/div>\n\t\t\t\n\t\t\t
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Our Customer Success Team<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[\/vc_column][vc_column width=”1\/2″]\t\t
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Our Customer Success team works with each of our customers through a consultative process to implement solutions that are consistent with the needs and reality of the business, making the most of the use of Frogmi\u00ae.<\/p>\n\t\t<\/div>\n\t\t[\/vc_column][\/vc_row][vc_row css=”.vc_custom_1765384284630{margin-bottom: 25px !important;}” woodmart_css_id=”6939a0588d2a0″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OTM5YTA1ODhkMmEwIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column]\t\t\t

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\u201cThanks to our extensive experience, applied to various markets and areas of retail, we have the ability to understand our clients\u2019 problems, anticipate their needs proactively, and deliver the best solution, becoming true strategic allies every step of the way.\u201d<\/em><\/p>\n

Javier Saavedra<\/strong>
\nBusiness Operations Manager en Frogmi\u00ae<\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t[\/vc_column][\/vc_row][vc_section full_width=”stretch_row” css=”.vc_custom_1765388256384{background-image: url(https:\/\/frogmi.com\/wp-content\/uploads\/2025\/12\/fondo-2-cs.svg?id=11215) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” woodmart_css_id=”6939afd8cf612″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OTM5YWZkOGNmNjEyIiwic2hvcnRjb2RlIjoidmNfc2VjdGlvbiIsImRhdGEiOnsidGFibGV0Ijp7fSwibW9iaWxlIjp7fX19″ mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″][vc_row css=”.vc_custom_1765384284630{margin-bottom: 25px !important;}” woodmart_css_id=”6939a0588d2a0″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OTM5YTA1ODhkMmEwIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column]\n\t\t

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Our Customer Succes pillars<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″]\t\t\t
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Become a strategic partner<\/h4>\t\t\t\t\t\t

We approach your problems with an integral perspective, seeking to solve your short and long term needs, making the most of all your capabilities.<\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t[\/vc_column][vc_column width=”1\/3″]\t\t\t

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Measure to manage<\/h4>\t\t\t\t\t\t

We help you transform your qualitative information into quantitative and measurable information, making visible the key points of improvement within your business.<\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t[\/vc_column][vc_column width=”1\/3″]\t\t\t

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Successful implementation<\/h4>\t\t\t\t\t\t

We accompany you in every step of the implementation, from training to the analysis of results, ensuring the adoption of the tool.<\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t[\/vc_column][\/vc_row][vc_row el_class=”j-center” woodmart_css_id=”6939a0ff6ac8b” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OTM5YTBmZjZhYzhiIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″ css=”.vc_custom_1765384451324{margin-bottom: 60px !important;}”][vc_column width=”1\/3″]\t\t\t

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Boosting your operation<\/h4>\t\t\t\t\t\t

We share industry best practices that can help your business.
\nWe take a fresh look at how to approach problems, to get to the root cause and strengthen your results.<\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t[\/vc_column][vc_column width=”1\/3″]\t\t\t

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Discovering opportunities<\/h4>\t\t\t\t\t\t

We continually seek and identify new opportunities to help you boost your business even further, taking it to the next level.<\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t[\/vc_column][\/vc_row][\/vc_section][vc_row css=”.vc_custom_1765385123511{margin-top: 60px !important;margin-bottom: 25px !important;}” woodmart_css_id=”6939a39e86489″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OTM5YTM5ZTg2NDg5Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column]\n\t\t

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Our Customer Journey:<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t
The road to operational excellence<\/div>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\t\t
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SMU<\/h4>\t\t\t\t\t\t

\u201cThe Customer Success team responds quickly and efficiently to our concerns, and quickly manages the feedback we can provide on the performance of the platform. It shows a real concern from Frogmi\u00ae to keep their customers happy.<\/em>\u201c<\/strong><\/p>\n

Juan Santamar\u00eda<\/strong>
\nProject Manager \u2013 Operational Excellence<\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t[\/vc_column][vc_column width=”1\/2″]\t\t\t

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7-ELEVEN<\/h4>\t\t\t\t\t\t

\u201cThe service from the Frogmi\u00ae Customer Success team is second to none. We have done a great job as a team to implement the projects in a timely manner.\u201d<\/p>\n

Ricardo Ram\u00edrez<\/strong>
\nField Manager, Process Simplification & Counterparty<\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t[\/vc_column][\/vc_row][vc_section full_width=”stretch_row” css=”.vc_custom_1765388358926{padding-top: 70px !important;padding-bottom: 70px !important;background-image: url(https:\/\/frogmi.com\/wp-content\/uploads\/2025\/12\/Enmascarar-grupo-3110.svg?id=11218) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” woodmart_css_id=”6939b03ea682f” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OTM5YjAzZWE2ODJmIiwic2hvcnRjb2RlIjoidmNfc2VjdGlvbiIsImRhdGEiOnsidGFibGV0Ijp7fSwibW9iaWxlIjp7fX19″ mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″][vc_row content_placement=”middle” woodmart_css_id=”6939ad5d9b442″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OTM5YWQ1ZDliNDQyIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column width=”1\/2″]\n\t\t

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We are always looking for new talent for our team!<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t
If you want to be part of Frogmi\u00ae, send us your data through the form. We will contact you if there is a position that matches your profile.<\/div>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[\/vc_column][vc_column width=”1\/2″][vc_row_inner el_class=”caja-form” woodmart_css_id=”6939ace148726″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OTM5YWNlMTQ4NzI2Iiwic2hvcnRjb2RlIjoidmNfcm93X2lubmVyIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column_inner]\n
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