Did you know that there are lots of activities which retail stores need to fulfill everyday in specific schedules? Even more, did you know that execution is so important, that not fulfilling these activities can result in a series of disturbances in the store`s functions?
Imagine you are shopping and you are in a hurry to get to your office. You have some time to stop at a store, buy a coffee and something to eat. You are surprised that, as you enter the place, there isn`t a nice environment. It only takes you a few seconds to realize that, although everything around the store is functioning perfectly, inside the toilets are just beginning to be cleaned and the refrigerators are off. You think, something is not working all right here, and you leave.
What happens with you as a consumer? It is probable that you don`t return to that store in a long time.
What happened to that store and its administration? Maybe there is an incoordination in the tasks assigned in the morning, before opening to the public. And as it happens almost every time, the tasks that “everyone” has to do end up not being completed because they have not been assigned to a particular person responsible of their completion.
If we extrapolate this situation and begin thinking, what happens with those products that need to comply with a strict cold chain? What guarantees can a store offer you? It is really complex, isn´t it?
La importancia de las tareas críticas
- Assure the operation of the store.
- Coordinate shifts and assign responsibilities.
- Execute daily missions.
Having technological support is essential to achieve coordination and the correct operation of the store, in times when there is a high flow of costumers.
According to a study published in March of 2019 by McKinsey and Company, “the new automation techniques can be the first step towards a continuous redesign of critical operations”.
The objective is to create a virtuous circle to generate a conversion of operations to technology, according to this paper; operational leaders can achieve a cost reduction of 60% as well as increases in punctuality and quality service.
What can we use for the optimization of critical processes?
To measure critical activities, you usually use physical forms, task assignation or organization through lists. However, this doesn`t refer to how daily tasks are done and the exact moment they are completed, so a gap is opened anyway. Or you directly expect for the store leader to control that everyone is completing his or her responsibility along the way.
Frogmi has a special functionality so that every critical activity, such as refrigerators being in the correct temperature, activation of register machines, or the store and bathroom cleaning, are programmed in specific schedules that don
t interfere with the clients experience.
Storework increases the productivity, identifying difficulties in real time and delivering solutions on time. Also, it allows comparing different branch offices and constructing measurable objectives.
If after reading this you think you have productivity problems in your organization, you can schedule a call or webinar so the Frogmi team can help you benefit from technology, improving the communication and efficiency of your company.
Click here to ask for your demo.